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Refund Policy

At Point 3 Studio, we take great pride in delivering high-quality custom products and services tailored to each client’s specific needs. Due to the personalized nature of our work, please review our refund policy carefully before placing an order.

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1. Non-Refundable Items & Services

All custom-made products and digital services are non-refundable. This includes:

  • Embroidery digitising

  • Vector art services

  • Custom patches

  • Heat transfer prints

  • Custom keychains

  • Lanyards

  • Custom tote bags

Once production begins or files are delivered, we cannot offer a refund or exchange, as each item is made specifically for your request and cannot be resold.

 

2. Deposits & Upfront Payments

All orders require full payment upfront or a non-refundable deposit to begin work. This secures your order and covers material, time, and design preparation costs.

 

3. Order Cancellations

You may request to cancel your order only before any work or production has started. If work has already begun (including design, digitising, or manufacturing), no cancellation or refund will be granted.

To request a cancellation, contact us immediately at:
📧 info@point3studio.com

 

4. Revisions & Artwork Approval

For digital services like embroidery digitising and vector art, we offer a limited number of revisions (as stated in your quote or invoice).
It is your responsibility to carefully review and approve all proofs and samples before final production.

Once approved, Point 3 Studio is not liable for errors that were present in the approved file.

 

5. Damaged or Defective Products

If your physical order arrives damaged or defective, please contact us within 5 business days of receiving your item. You must include:

  • A description of the issue

  • Clear photos of the product and packaging

  • Your order number

If the issue is confirmed to be a production error or defect on our part, we will offer a replacement or store credit at our discretion. Shipping delays or minor color/size variances are not considered defects.

 

6. Incorrect Orders

If you receive an incorrect order due to our mistake, we will work with you to resolve it quickly. Please notify us within 5 business days of receiving the item.

 

7. No Refunds for Subjective Preferences

We do not offer refunds for issues such as:

  • Changing your mind after production

  • Disliking the design after approval

  • Incorrect details submitted by the customer

  • Color or sizing perception differences (slight variations may occur)

 

8. Chargebacks & Disputes

Please contact us directly to resolve any issues before initiating a chargeback. Filing a chargeback without contacting us first may result in refusal of future service and potential legal action.

 

9. Contact Us

If you have questions about your order or this Refund Policy, reach out to us at:
📧 Email: info@point3studio.com
🌐 Website: www.point3studio.com

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