top of page

Refund Policy

Last Updated: 17/06/2026

​

At Point 3 Studio, we take pride in delivering high-quality custom products and artwork services. As most of our products are made to order and manufactured to customer specifications, please read our Returns & Refunds Policy carefully before placing an order.

​

1. Custom-Made Products

The majority of products supplied by Point 3 Studio are custom-made and personalised to your requirements, including but not limited to:

  • Custom Patches

  • Heat Transfers

  • Custom Keychains

  • Enamel Pins

  • Embroidery Digitising

  • Vector Artwork Services

  • Promotional Merchandise

  • Bespoke Products

Because these products are made specifically for you, they are generally non-returnable and non-refundable once production has begun.

​

2. Order Cancellations

Orders may be cancelled before production starts.

If production has not yet commenced, we may issue a full or partial refund depending on any work already completed, such as:

  • Artwork preparation

  • Digitising

  • Design services

  • Sampling costs

Once production has begun, orders cannot usually be cancelled.

​

3. Damaged, Faulty or Incorrect Products

If you receive an item that is:

  • Damaged during transit

  • Defective

  • Incorrectly manufactured

  • Significantly different from the approved artwork

​

Please contact us within 7 days of delivery.

 

To help us investigate the issue, we may request:

  • Photographs of the product

  • Images of packaging

  • A description of the problem

  • Order details

​

The appropriate resolution will be determined based on the nature of the issue.

​

4. Artwork Approval Responsibility

Customers are responsible for carefully reviewing all artwork proofs, mock-ups and production approvals before manufacturing begins.

Point 3 Studio cannot accept responsibility for errors that were approved by the customer, including:

  • Spelling mistakes

  • Incorrect wording

  • Colour selections

  • Sizing choices

  • Design layout issues

Refunds or replacements will not be issued for customer-approved errors.

​

5. Manufacturing Variations

As custom products are manufactured using various materials and production methods, minor variations may occur.

Examples include:

  • Slight colour differences

  • Stitching variations

  • Material texture differences

  • Positioning tolerances

  • Size tolerances

These variations are considered normal industry standards and do not qualify for refunds or replacements.

​

6. Shipping Issues

If your order is lost or damaged during delivery, please notify us as soon as possible.

We will work with the shipping provider to investigate and determine the appropriate resolution.

Shipping delays caused by couriers, customs inspections or events beyond our control are not eligible for refunds.

​

7. Digital Services

Due to the nature of digital products and services, refunds are generally not available once work has commenced for:

  • Embroidery Digitising

  • Vector Artwork Conversion

  • Design Services

  • Artwork Preparation

If there is a genuine issue with the delivered files, please contact us and we will work to resolve it.

​

8. Refund Processing

Where a refund has been approved, payments will be returned using the original payment method whenever possible.

Please allow up to 10 business days for refunds to be processed after approval.

​

9. How To Request Support

If you experience an issue with your order, please contact us with the following information:

  • Order number

  • Name

  • Description of the issue

  • Supporting photographs (if applicable)

Email: info@point3studio.com

Our team will review your request and respond as quickly as possible.

​

10. Contact Us

If you have any questions regarding this Returns & Refunds Policy, please contact:

Point 3 Studio

Email: info@point3studio.com

Website: www.point3studio.com

bottom of page