Privacy Policy

Last Updated: 24/09/2026

Point 3 Studio is a trading name of ERP Creations Limited ("we", "our", "us").

ERP Creations Limited is registered in England and Wales and operates the Point 3 Studio brand, providing custom patches, heat transfers, keychains, enamel pins, embroidery digitising, vector artwork, promotional merchandise and related custom products.

Throughout this website, references to "Point 3 Studio", "we", "our" and "us" refer to ERP Creations Limited trading as Point 3 Studio.

1. Who We Are

Point 3 Studio is a UK-based supplier of custom patches, heat transfers, keychains, enamel pins, embroidery digitising, vector artwork, promotional merchandise and related custom products.

For the purposes of UK data protection law, ERP Creations Limited trading as Point 3 Studio is the data controller of the personal information we collect and process.

If you have any questions regarding this Privacy Policy, please contact us at:

Email: info@point3studio.com

2. Information We Collect

We may collect the following information when you interact with our website, contact us, request a quotation or place an order:

Name
Email address
Company, charity or organisation name
Telephone number (if provided)
Billing and shipping information
Artwork, logos and design files you upload
Project details and enquiry information
Order and transaction information
Charity registration details, where applicable
Information relating to VAT eligibility or VAT relief, where applicable
Website usage data through cookies and analytics tools
Any other information you voluntarily provide to us in connection with an enquiry or order

If you use our Charity Merchandise enquiry or quotation form, we may also collect information about your charity or organisation, fundraising campaign or event, products required, approximate quantities, budget and required delivery date.

3. How We Use Your Information

We use your information to:

Respond to enquiries and quote requests
Prepare quotations
Process and fulfil orders
Communicate with you regarding your project
Provide customer support
Arrange production, shipping and delivery
Verify charity or VAT eligibility information where applicable
Maintain appropriate business, accounting and tax records
Improve our website and services
Comply with legal and regulatory requirements
Prevent fraud or misuse of our services
Send service-related updates

We will only process your information where we have a lawful basis to do so.

Depending on the circumstances, this may include:

Contract – where processing is necessary to provide a quotation, process an order or provide our services.
Legal obligation – where we are required to process or retain information for legal, tax, accounting or regulatory purposes.
Legitimate interests – where necessary for the reasonable operation of our business, such as responding to enquiries, providing customer support, preventing fraud and improving our services.
Consent – where we specifically ask for your consent, for example for certain marketing communications or non-essential cookies.

Where we rely on consent, you may withdraw your consent at any time.

4. Artwork and Uploaded Files

Any artwork, logos or design files submitted to us will only be used for the purpose of reviewing, quoting, preparing, producing or delivering your order.

We do not claim ownership of artwork or intellectual property that you provide to us.

We may retain artwork and production files for a reasonable period to assist with repeat orders or future enquiries, unless you request deletion and we have no legal or legitimate reason to retain them.

5. Charity Enquiries and VAT Information

If you contact us regarding charity merchandise, fundraising merchandise or a charity quotation, we may collect your organisation name, contact details, charity registration information and details about your project.

Where VAT relief may be available, we may request additional information, evidence or an eligibility declaration to determine whether the relevant purchase qualifies for VAT relief under applicable UK VAT rules.

This information may be used to:

Prepare your quotation
Verify charitable status where relevant
Determine the appropriate VAT treatment
Process and fulfil your order
Maintain records required for tax, accounting or legal purposes

Providing charity registration information does not automatically mean that an order qualifies for VAT relief.

6. Sharing Your Information

We do not sell, rent or trade your personal information.

We may share information with trusted third-party providers where necessary to:

Process payments
Manufacture or customise products
Deliver products
Host and operate our website
Provide email, cloud storage and communication services
Provide accounting or administrative services
Analyse and improve our website
Comply with legal obligations

This may include payment providers, manufacturers, production partners, couriers, hosting providers, IT providers, accountants and other professional service providers.

We only share information that is reasonably necessary for the relevant purpose and expect our service providers to handle personal information appropriately and securely.

7. International Data Transfers

Some of our suppliers, manufacturers or service providers may be located outside the United Kingdom.

Where personal information needs to be transferred outside the UK, we take appropriate steps to ensure that it is protected in accordance with applicable UK data protection requirements.

Where required, this may include using recognised adequacy arrangements or appropriate contractual safeguards.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide our services
Respond to enquiries and quotations
Facilitate repeat orders
Maintain business records
Meet legal, tax and accounting obligations
Resolve disputes and enforce agreements

Different types of information may be retained for different periods depending on why the information was collected and any applicable legal requirements.

When personal information is no longer required, we will take reasonable steps to delete or securely dispose of it.

9. Your Rights

Under UK data protection law, you may have the right to:

Access your personal data
Correct inaccurate or incomplete information
Request deletion of your data in certain circumstances
Restrict processing in certain circumstances
Object to processing in certain circumstances
Request data portability where applicable
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at:

info@point3studio.com

We may need to verify your identity before processing certain requests.

You also have the right to raise a concern or complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.

10. Cookies

Our website may use cookies and similar technologies to operate correctly, improve user experience and analyse website traffic.

Some cookies are necessary for the operation of our website, while others may be used for analytics or other purposes.

Where required by law, we will ask for your consent before using non-essential cookies.

You can manage your cookie preferences through our website's cookie controls and your browser settings.

For more information, please refer to our Cookie Policy.

11. Marketing Communications

Where you have consented, or where we are otherwise permitted by law, we may occasionally send you information about Point 3 Studio products, services, offers or news.

You can unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or contacting: info@point3studio.com

You may still receive essential communications relating to quotations, orders, payments or deliveries.

12. Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to those who reasonably require it to provide our services or operate our business.

However, no internet transmission or storage system can be guaranteed to be completely secure.

13. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of external websites.

We encourage you to review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.

Any changes will be posted on this page together with the updated revision date.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information or your data protection rights, please contact:

Point 3 Studio
ERP Creations Limited trading as Point 3 Studio

Email: info@point3studio.com
Website: www.point3studio.com