At Point 3 Studio, we strive to provide reliable production timelines and efficient delivery services for all custom products and artwork services. Please read the following information regarding our shipping and delivery procedures.

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1. Production & Delivery Times

As most of our products are custom-made to order, delivery times consist of two stages:

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Production Time

The time required to manufacture your products after artwork approval and payment confirmation.

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Shipping Time

The time required for your order to travel from our production facility to your delivery address.

Estimated production and shipping times will be provided during the quotation process.

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2. Order Processing

Orders will enter production once:

• Artwork has been approved

• Payment has been received (unless otherwise agreed)

• All required order information has been provided

Delays in approvals or missing information may affect delivery timelines.

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3. UK Delivery

We ship throughout the United Kingdom using trusted courier partners.

Typical UK delivery times:

• Standard Delivery: 1–5 Business Days

• Express Delivery: Available on selected orders

Delivery times may vary depending on location, courier schedules and seasonal demand.

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4. International Shipping

Point 3 Studio supplies customers worldwide.

International delivery times vary depending on:

• Destination country

• Customs processing

• Local courier services

• Shipping method selected

Customers are responsible for any applicable customs duties, import taxes or local fees imposed by their country.

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5. Shipping Costs

Shipping charges are calculated based on:

• Product type

• Order size

• Weight

• Destination

• Shipping method selected

Shipping costs will be confirmed during the quotation or checkout process.

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6. Tracking Information

Where available, tracking information will be provided once your order has been dispatched.

Customers can use the tracking details supplied to monitor delivery progress.

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7. Delivery Delays

While we make every effort to meet estimated delivery dates, delays can occasionally occur due to factors beyond our control, including:

• Customs inspections

• Courier delays

• Severe weather conditions

• Public holidays

• Supply chain disruptions

• Incorrect shipping information provided by the customer

Point 3 Studio cannot guarantee delivery dates and shall not be liable for delays caused by third-party shipping providers.

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8. Incorrect Shipping Information

Customers are responsible for ensuring all shipping details are accurate.

If an incorrect address is supplied:

• Delivery delays may occur

• Additional shipping charges may apply

• Re-delivery fees may be charged

Point 3 Studio is not responsible for lost shipments resulting from incorrect address information provided by the customer.

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9. Lost or Damaged Shipments

If your shipment arrives damaged or appears to be lost in transit, please contact us as soon as possible.

To assist with investigations, we may request:

• Photographs of damaged items

• Packaging photographs

• Order information

• Delivery details

We will work with the courier to resolve the issue and determine the appropriate solution.

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10. Split Shipments

For larger orders or orders containing multiple product types, we may ship items separately to ensure the fastest possible delivery.

Where this occurs, customers will be notified where practical.

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11. Digital Services

For digital services such as:

• Embroidery Digitising

• Vector Artwork Conversion

• Artwork Preparation

Files will typically be delivered electronically via email or download link.

No physical shipping charges apply to digital services.

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12. Delivery Acceptance

Customers are encouraged to inspect deliveries upon receipt.

Any issues relating to missing, damaged or incorrect products should be reported within 7 days of delivery.

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13. Contact Us

If you have any questions regarding shipping or delivery, please contact:

Point 3 Studio

Email: info@point3studio.com

Website: www.point3studio.com